Welcome to the Empathy Platform Docs (EPDocs) search experience powered by Empathy AI, where finding the correct information is effortless, intelligent, and secure. Our search engine isn’t just another keyword‑driven lookup tool. This is a next-generation, human-centered, generative AI experience built on open-source large language models (LLMs) that understand context, intent, and nuance, all while prioritizing privacy, sustainability, and ethics.
In a traditional keyword content search, the results you obtain depend on the precise words you type. Results are usually presented as a list of links redirecting you to many documents you must read to get the answer, and are ranked based on keyword density and link popularity.
In contrast, in a GenAI content search like the one of EPDocs, the AI interprets the meaning behind your query (context, intent, nuances, etc.), even if you’re vague or use synonyms. Besides, the information is synthesized into clear and concise conversational responses that directly address your needs. The excerpts retrieved are the most up-to-date and pertinent from across the documentation, tailoring the reply to your specific scenario. Thanks to its natural language handling, the GenAI starts a conversation to clarify follow‑ups or infer intent, delivering accurate guidance even with incomplete input.
In addition, the LLMs powering the EPDocs search experience are fed exclusively with the official Empathy Platform documentation created by our tech writers' human team, nothing else. By restricting the training data to our own content, the risk of hallucinations or stray information is dramatically reduced. Consequently, every response you receive is a faithful, source‑grounded reflection of the EPDocs material, giving you confidence that the information is accurate and trustworthy. However, no machine is perfect, nor is the EPDocs search experience. Given that it can make mistakes or may not find the correct answer, we invite you to adopt a critical thinking approach to the generated responses.
In short, our EPDocs search experience delivers relevant, useful, and conversational answers providing flawless guidance through the docs, rather than a list of isolated articles.
The EPDocs search experience embodies embracing speed, relevance, and ease of use without sacrificing the safeguards that matter to you. It means receiving instant, context‑aware answers that reduce the time spent seeking information throughout endless links, freeing you to focus on managing your commerce store and delivering value. It also means partnering with Empathy AI, a relentlessly innovative brand that constantly explores disruptive, holistic ideas and is committed to providing technology that respects privacy, self-sovereignty, sustainability, and ethics.
With Empathy AI, you get a future-ready search experience that combines the intelligence of modern AI with the assurance of open-source integrity and self-hosted flexibility, guaranteeing every interaction with your content is both powerful and trustworthy.
Empathy AI is a brand dedicated to pushing the boundaries of what technology can achieve while keeping privacy, ethics, and sustainability at the core. Our philosophy blends four pillars: